FAQs
In what currency are prices?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 2-5 business days, excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at liveoakprint@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
For EU Buyers:
Can I cancel my order?
Please contact us as soon as possible if you need to cancel your order. If your request is received quickly enough, we may be able to cancel it before the printing process begins. However, if the order has already been printed, we won’t be able to accommodate a cancellation.
I have entered an incorrect address what do I do now?
If you’ve misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the correct details. Please double-check the address, and if it’s incorrect, notify us immediately via email at liveoakprint@gmail.com. We can update your address within 12 hours of your order being placed. Unfortunately, after 12 hours, no refunds can be issued for incorrect address submissions.
How long does shipping take?
Shipping times may vary depending on your location. On average, orders are delivered within 3-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to liveoakprint@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 2-5 business days, excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at liveoakprint@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
For EU Buyers:
We accept returns from our EU customers. If you wish to return an item, please contact us, and we will provide you with a return mailing address. Return shipping costs are the responsibility of the buyer. Please ensure that your return package includes your name and order number. Once we receive your return, we will process your refund promptly.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel your order. If your request is received quickly enough, we may be able to cancel it before the printing process begins. However, if the order has already been printed, we won’t be able to accommodate a cancellation.
I have entered an incorrect address what do I do now?
If you’ve misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the correct details. Please double-check the address, and if it’s incorrect, notify us immediately via email at liveoakprint@gmail.com. We can update your address within 12 hours of your order being placed. Unfortunately, after 12 hours, no refunds can be issued for incorrect address submissions.
How long does shipping take?
Shipping times may vary depending on your location. On average, orders are delivered within 3-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to liveoakprint@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.